Refund Policy

1. Overview

At GLOWSMS, we strive to provide reliable SMS verification services. This Refund Policy outlines the conditions under which refunds are available and how to request them.

2. SMS Number Purchase Refunds

2.1 Automatic Refund Eligibility

You are eligible for a full refund to your account balance if:

• You do not receive an SMS verification code within 20 minutes of purchase
• The virtual number is not working or cannot receive messages
• The service you're trying to verify rejects the number

2.2 How to Request a Refund

To cancel an order and receive a refund:

1. Go to your "Active Orders" section
2. Find the order you want to cancel
3. Click the "Cancel" button
4. Funds will be immediately returned to your account balance

2.3 Refund Timeframe

Refunds for SMS number purchases are processed instantly and credited to your GLOWSMS account balance. You can use this balance for future purchases immediately.

3. Account Top-Up Refunds

3.1 Non-Refundable

Account balance top-ups (deposits) are generally non-refundable once processed. This applies to both credit card and cryptocurrency payments.

3.2 Exceptions

We may issue refunds for top-ups in the following cases:

• Duplicate charges due to technical errors
• Unauthorized transactions (with proper verification)
• Payment processing errors on our end

To request an exception, contact our support team with transaction details within 7 days of the charge.

4. Refund Methods

4.1 Account Balance

All SMS number purchase refunds are credited to your GLOWSMS account balance for immediate reuse.

4.2 Original Payment Method

For approved top-up refund exceptions, refunds will be processed to your original payment method:

• Credit/Debit Card: 5-10 business days
• Cryptocurrency: 1-3 business days (subject to network confirmation)

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You successfully received the SMS verification code
• You clicked "Finish" to complete the order
• The 20-minute window has expired and you did not cancel
• You violated our Terms of Service
• You used the number for prohibited purposes
• Third-party service issues beyond our control

6. Dispute Resolution

If you believe you're entitled to a refund that was denied, please contact our support team with:

• Your order ID or transaction ID
• Detailed description of the issue
• Screenshots or evidence (if applicable)
• Date and time of the transaction

We will review your case within 48 hours and respond with a resolution.

7. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any payment disputes.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: glowsmschat@outlook.com

We aim to respond to all refund requests within 24 hours.